rivalevo

Return Policy

Our Return Guidelines

Return request:

If applying for an unconditional return, you need to

Paid shipping fee (applied within 7 days): If the product does not match the description (defects, poor quality, or other product issues), we will bear the return or refund shipping fee (within 30 days of receipt)

Return requirements:

The packaging should be bright and not affect our mistake.

Charge according to local post office situation

Sale items are non refundable and non exchangeable

Refund time:

It will be issued 3-5 days after the warehouse receipt inspection, and the specific arrival time depends on the user's bank.

The situation of not receiving the goods:

After providing proof of non-receipt and verification, you need to contact us within 24 hours of the package being delivered for reshipment or refund processing.

exceptional case:

In case of rejection, the refund can only be processed after the seller receives the returned package form, but the shipping fee will not be refunded.

If the seller returns the package without their consent, the seller has the right to refuse the package, and any resulting costs shall be borne by the buyer.

Fraud prevention: We reserve the right to refuse returns if the product is excessively worn, improperly worn, fraudulent, or violates policies.